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Hotel Check-In Guide

Hotel Check-In: Passport check-in

Bring the original travel document used for your booking and confirm the property’s registration process. If something goes wrong, distinguish a reservation issue from a document or registration-system issue.

Updated · Editorial approach

What to do

  1. 1

    Each guest should keep their original travel document accessible for check-in. If a document is lost or replaced, ask the property and relevant authority what is needed.

  2. 2

    Check the guest names, reservation dates and hotel branch before departure.

  3. 3

    Chinese authorities have directed hotels not to refuse overseas guests on the grounds of lacking foreign-guest qualifications. If staff cannot complete registration, ask for a manager and contact the booking platform.

  4. 4

    For accommodation outside a hotel, check the local registration process with the relevant authority or host before arrival.

Double-check before you rely on this

  • The hotel knows your arrival date and approximate time.

  • Each traveler has the documents required for their check-in.

  • You have saved the hotel and booking platform contact details.