Train Booking Guide
Backup if a ticket issue happens
Ticket problems are easier to solve with the right document, order number, and enough time. Move toward staffed help quickly.
Source basisChina Railway 12306
What to do
- 1
Go to a staffed ticket counter or service desk if passport scanning or order lookup fails.
- 2
Show the passport used for booking and the order number.
- 3
Keep screenshots of the booking channel, train number, date, seat, and payment record.
- 4
Do not wait until boarding closes to ask for help.
Check before you rely on it
Refund or change rules are checked on the current booking channel.
You know whether the issue is identity, payment, timing, or station selection.
You have a backup route if the original train cannot be used.